Terms & Conditions

This document (together with any documents referred to in it) tells you the terms and conditions upon which we sell and supply the goods.

Before confirming your order please:

Read through these terms and conditions and in particular our cancellations and returns policy.

Print a copy for future reference.

Read our privacy policy regarding your personal information.

By ordering any of the goods listed on this website, you agree to be legally bound by these terms and conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions. Oscar William reserves the right to amend terms and conditions so at each purchase you must check these before purchase.


This Website is owned and operated by Oscar William Limited. Company registration is in the United Kingdom W1T 6NL.


By agreeing to terms and conditions of Oscar William Ltd, you agree that email and other electronic communications can be used as a long-distance means of communication. You will also acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. We will contact you by email or provide you with information by posting notices on our website.


Our Website intended for use by customers in all international countries.

Postal charges are as listed next to each item on the website and are calculated by weight and size of the order.

For deliveries outside the United Kingdom, there maybe additional charges for import duties, taxes and additional expenses pertaining to the individual laws or requirements of each individual country. You will be responsible for payment of any such duties and/or taxes in addition to our purchase cost. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Please also note that you must comply with all applicable laws and regulations of the country for which the goods are destined. We will not be liable for any breach by you of any such laws.


When registering on the Website you must choose a username and password. You are responsible for all actions taken under your chosen username and password.

By registering on the website you undertake:

That all the details you provide to us for the purpose of registering on the website and purchasing the goods are true, accurate, current and complete in all respects.

To notify us immediately of any changes to the information provided on registration or to your personal information.

That you are over 18 or if under 18 you have a parent or guardian's permission to register with and purchase the goods from this website in conjunction with and under their supervision

To only use the Website using your own username and password

To make every effort to keep your password safe and secure. To change your password immediately upon discovering that it has been compromised.To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use it.

You authorise us to transmit your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.

We reserve the right to terminate an agreement formed with you in the event of:

Failure to make a payment when due.

You breach these conditions on more than one occasion.

You are impersonating any other person.

When requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity

We suspect you have engaged, or are about to engage, or have in anyway been involved, in fraudulent or illegal activity on the website.


To be eligible to purchase goods on this website and lawfully enter into and form contracts with us, you must:

Be 18 years of age or over

Be legally capable of entering into a binding contract

Provide full details of a delivery address in the country of your residence.

If you are under 18, you may only use the website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our website.


The prices of the goods are quoted on the website and are correct at the time of order.


By placing an order, you consent to payment being charged to your prepay/debit/credit card account or electronic payment account as provided on the order form.

Payment will be debited and cleared from your account before the dispatch of the goods to you.

When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies.

By accepting these Conditions you:

Undertake that all the details you provide to us for the purpose of purchasing the goods are correct and that the payment card you are using is your own and that there are sufficient funds to cover the cost of the goods ordered.

Undertake that any and all Goods ordered by you are for your own private or domestic use only and not for resale

Authorise us to transmit the payment and delivery information provided by you during the order process (included any updated information) for the purpose of obtaining authorisation from your card issuer to ensure you have adequate funds, to authenticate your identity, to validate your payment card and for other security reasons, such as fraud prevention.

We shall contact you should any problems occur with the authorisation of your card.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our website.


All orders are subject to acceptance and availability. If any goods ordered are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary.

You shall be responsible for ensuring the accuracy of the details provided by you during the order process and we will not accept an order unless all details requested from you have been entered correctly.

A contract between you and us will only subsist after we have debited your payment card and have confirmed that we have dispatched the goods. We will send you an email to confirm this. The confirmation email will amount to an acceptance of your offer to buy the goods from us. The contract will only be formed when we send you the confirmation notice.

Where we agree to supply goods to you permanently or on an on-going basis, such as by subscription, they shall be provided for a minimum fixed period of time. The length of the duration will depend on which package or product you have selected to purchase and is provided on the website.

The contract will relate only to the goods stated in the confirmation notice. We will not be obliged to supply any other goods which may have been part of your order until we have sent you a separate confirmation notice relating to it.

You must check that the details contained in the confirmation notice are correct and you should print out and keep a copy of it.

You will be subject to the version of our policies and conditions in force at the time that you order the goods from us, unless:

Any change to those policies or these conditions is required to be made by law or governmental authority.

We notify you of any change to our policies or these conditions before we send you the confirmation notice, in which case, we are entitled to assume that you have accepted it, unless we receive written notification from you to the contrary within seven working days of receipt of the confirmation notice


The goods will be delivered to you at the address you provided during the order process which must be the address that is the billing address of your payment card.

We employ professional carriers. Nevertheless, you must examine the goods on arrival. If you are asked for your signature on delivery, you must examine the goods before signing for it.

Any dates quoted for delivering the goods are approximate only. If no date is specified then it will take place within 30 days or a reasonable time of the date of the confirmation notice, unless there are exceptional circumstances.

We shall not be liable for any delay in delivering the goods, however caused.

For Christmas deliveries, we recommend that you check our website for the last date of delivery. We will endeavour to dispatch all goods that are in stock within 24 hours. However, we cannot guarantee delivery by 24th December.


The goods will be at your risk from the time of delivery.

Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.


Cancelling before receiving a Confirmation Notice

You may cancel your order for the goods at any time prior to receiving a confirmation notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to www.oscarwilliam.com or a letter to 90 Cleveland St, London W1T 6NL, UK. Your cancellation notice must quote your name, address, the name or a description of the goods and your order reference number.

We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the goods in the event that the goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the goods have not been returned with its original packaging. This does not affect your statutory rights.


If you have a comment, concern or complaint about any goods you have purchased from us, please contact us via email at customerservice@oscarwilliam.com or by post at 90 Cleveland St, London, W1T 6NL.


Notwithstanding any other provision in the Conditions, nothing will affect or limit your statutory rights; or will exclude or limit our liability for:

Death or personal injury resulting from our negligence

Fraud or fraudulent misrepresentation

Action pursuant to section 2(3) of the Consumer Protection Act 1987